RETURNS POLICY

We work very hard to deliver only the very best products for you. We are happy to accept an exchange/return only if a wrong package is delivered to you or if the product packaging is damaged. We can either refund as store credit in case you want to utilize it at a later point or refund to source.

How do I return/exchange a product in case of a defective product or product mismatch?

Initiating a request:
Write to us at chotamota@nativeroots.in within 48 hours of receipt of the product along with photos and the reason for return/exchange. If it is later than this, write to us and let's work together to see what we can do.
We will approve the return/exchange request if it is a returnable/exchangeable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.

Reverse-shipping:
Reverse pick-up: We provide reverse pick up at select pin codes. In this case the shipment reaches back to us within 10-15 days owing to courier company policy. Let us know if the courier company is delaying pick up. Pick-up will be attempted twice. If courier service is unable to pick-up after two attempts, you are responsible to ship it back to us. (it's only fair:) )
Self-courier: In some pin codes due to lack of serviceability, you would need to courier back the parcel to us. Fret not! Rs.100 store credit will be added to your store account for self-couriering the shipment. This can be redeemed on your next purchase. If you ship it yourself, ship it using a reputable service that provides tracking service. Mention your name, order number, and "Chota Mota" clearly on the package so that your return can be processed smoothly without delay.
To be eligible for a return/exchange, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact. The shipment is your responsibility until it reaches back to us.
You can expedite an exchange or return by self-couriering the products. This will reach us earlier than a reverse pick-up.

Exchange:
In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
Exchange: Once we receive the return shipment via reverse pick-up or self-courier, it will be inspected by our quality control team, and an email will be sent to you to acknowledge the receipt of the returned item.
The exchange product requested by you will be sent out to you.
Please note that exchange is allowed only once per order.

Return:
In case of a return, the refund will be processed only after the receipt and validation of the returned original product.
You can get a store credit for the same value of the returned product. This can be redeemed in full value on the website. These credits lapse at the end of the calendar year.
Your funds can be refunded to source. The source is defined as whichever payment method you chose while completing the transaction at Chota Mota. Refund will reflect in the "source account" between 7 to 14 days from the date of approval of the return request.