ORDERS

Can I change/ cancel my order?

Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at chotamota@nativeroots.in with your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately.


What is the minimum order value required to place an order?

There is no Minimum order, However there may a delivery charge for low value orders.


How do I know if my order has been confirmed?

A confirmation email will be sent to your registered email address.


What happens if an item that I ordered is out of stock?

Our support team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away.


Do you accept returns?

All product sales are final. However, if the product was not to your liking, please let us know!


Can I buy Chota Mota wholesale?

We love collaborations, so email us at mail@nativeroots.in with your details.


PAYMENT

What payment methods can I use?

We have a number of payment methods. Choose the one that is most convenient for you.
1. Online Payment via Credit or Debit Cards.
2. Net Banking
3. Online Payment via Wallets and UPI - For payments involving QR code scanning, please use a desktop since QR code scanning cannot happen from the same device.



MY ACCOUNT

How do I register?

You can register by clicking on the ‘Create an Account’ tab. It's an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.


I don't remember my password?

Select 'Forgot Password' on the Sign-In and you will immediately receive a 'reset password' link on your registered email ID with us.


Can I edit my personal information?

Yes, it can be done in the 'My Account' section.


How do I unsubscribe from your services?

You can Subscribe/Unsubscribe from our services anytime from the 'My Account' section.