For shipping, we use reliable courier partners like Ship Rocket to ship the products. If you are not available on delivery, you can call them back and arrange a new delivery or you can pick it up at their location.

We will not be responsible for any delay caused by any unforeseen delay by courier companies in delivering packages to the customer, or if the customer is unavailable at the time of delivery.

Shipping TAT - 3-7 Business Days 

Do you charge for shipping?
Yes, we charge a nominal fee based on the total weight of your order. All orders above Rs 999 are eligible for free shipping.

How will I know if my order has been shipped?
You will receive a notification from us with the tracking details once the shipment has been booked. You can track your order until it reaches you safely.

What do I do if I have a special request pertaining to my order?
We love special requests. Just drop us a note at chotamota@nativeroots.in or call us at +916364659000 with your order number.

Do you ship internationally?
Yes we do! Write to us at chotamota@nativeroots.in. This helps us get you the best shipping rates possible to your location. Free shipping is not applicable to international orders.

How long does it take for my international order to reach me?
It typically reaches the destination in 10-15 days after shipping. Any customs related delay or costs are to be borne by the customer.


Do you offer COD?
We currently do not provide COD.